The Customer Service Vocabulary What Businesses Need to Know

The Customer Service Vocabulary What Businesses Need to KnowIf you are an employer, how often do you have the opportunity to see or read a resume? Most people can't give you any more than that in a week or two. A person who has written a great resume is well worth their time, and will always have a place in the resumes of employers. However, if you don't, then how do you go about creating a resume for a client that is sure to get them a job?In the world of good resume writing, we must not forget the customer. You might as well forget yourself for a moment and just focus on the client. Now, I am not saying that you have to be a psychic, but you need to know what they are looking for. You can use the past clients' feedback on your skills to help you with this process.So, in the area of customer service, one of the most common customer service verbs is the customer satisfaction verbs. I am sure you know them by heart. The part where you leave a new client with a smile. They like their p hone to ring so they know they are getting a call. And they like to have a representative who is able to connect with them.Number one is to call a customer when they call. It doesn't have to be a large order for you to try this. Even when you are unsure if the order you place will be a large order, this will still work. Try to reach as many people as possible, and build up the order to a large size so you are confident the customer will order it.Number two is to connect with a customer. Be polite. Tell the customer that you are proud of the product or service you have offered and ask them if they would like to give you feedback on your service. They love that, because they know that someone is listening, and now you are thinking about their needs and wants.Number three is to refer a customer to another company that can help them with their needs. Do this by offering suggestions and information on how to find a vendor that will help you with your needs. For example, if you are offeri ng a web site for free, offer them a link that will take them to a free quote from a company they can trust. In this way, you are helping the customer out.Now, let's talk about the customer service verbs in a slightly different light. One of the customers who might have given you a bad rating is not a client, but an old complaint that you've been working on for years. This means you won't be able to use some of these customer service words. So, how do you do this? Find a few complaints and use them for humor in the resume, or write them down and use them as a summary.In summary, one of the biggest secrets of writing a great resume is to find a person and build a relationship with them. If you do this, and you are honest, then your resume is bound to stand out from the rest. Remember, it's the customer that you are writing for.